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Frequently Asked Questions

This section attempts to answer any questions you may have after viewing the Houston web site.

The information in this section will be expanded over time.

Click on any of the questions below to locate the answer. It will generally appear near the top of the screen

If, after reviewing the site and the FAQ you still can’t find the answer to your question please feel free to email us your question. Click here.

First Time at Houston

Q. What age do you take children from?

Q. Are there any requirements for new clients wishing to join a ¾hr or hour session?

Q. Do you provide hard hats?

Q. What time should I arrive for my lesson?

Q. Do I need to complete any forms prior to my first lesson?

Payment

Q. What Payment methods do you accept?

Q. Is there a minimum amount when using a cheque?

Q. Do I have to pay in advance?

Q. What notice do I have to give if I can’t make it to my lesson?

Birthday Rides

Q. How long are Birthday rides?

Q. On which days do you normally take Birthday rides?

Q. What is the maximum number of children in a Birthday ride?

Q. Can an area be provided for snacks, drinks etc after a Birthday ride?

Q. What is the cost of a Birthday Ride?

First Time at Houston

Q. What age do you take children from?

A. Generally children are taken from 3 ½ – 4 years old and upwards.

Q. Are there any requirements for new clients wishing to join a ¾hr or hour session?

A. Any new client would require to have a ½ hour private assessment first if they wish to join our ¾hr or 1 hour sessions.

Q. Do you provide hard hats?

A. Yes, we provide hard hats FREE OF CHARGE.

Q. What time should I arrive for my lesson?

A. To help ensure that the lessons can start on time we ask that you arrive 10-15 minutes prior to the start time you were given for your lesson.

Q. Do I need to complete any forms prior to my first lesson?

A. Yes. All new riders MUST complete a Riders Registration form prior to their first lesson at Houston. This form can be downloaded here. A copy can also be obtained when you arrive at Houston. However, if you do not complete the form in advance we ask that you arrive at least 15-20 minutes prior to your lesson start time to allow you to complete the form prior to the lesson.

Payment

Q. What Payment methods do you accept?

A. We currently can only accept Cash or Cheques.

Q. Is there a minimum amount when using a cheque?

A. Yes, due to bank charges the minimum we can accept a cheque for is £15.

Q. Do I have to pay in advance?

A. We ask that you pay 1 lessons in advance.

Q. What notice do I have to give if I can’t make it to my lesson?

A. In general, cancellations must be made a minimum of 48 hours prior to the lesson otherwise no refund will be given.

Birthday Rides

Q. How long are Birthday rides?

A. Birthday rides are normally ½hr sessions